Salesforce Services
Zensark empowers businesses with an unparalleled 360-degree view of their consumers and operations.
Revolutionizing with Data: A Competitive Edge
At Zensark, we transform organizations of all sizes by harnessing data’s immense power. Our innovative solutions boost efficiency, foster innovation, and provide a competitive edge in today’s digital era.
We democratize data access, enabling informed decisions and exceptional customer experiences. With cutting-edge platforms, analytics tools, and expert guidance, we’re your trusted partner for data-driven success.
Our passionate data experts drive innovation and uphold ethical practices, shaping a future where data powers progress. Together, let’s unlock data’s full potential for a brighter, data-driven tomorrow.
Our offering includes
- Prebuilt Data brews
- Solution Accelerators
- Products
Our Salesforce Services
Zensark leverages the power of the #1 Industry Cloud - Salesforce.com to drive data-backed decisions and outpace the competition. Our cutting-edge solutions are designed to offer 360-degree view of your consumers and operations. Partner with us to harness your data's full potential, lead the way in today's dynamic market to unlock new opportunities for personalized solutions that cater to your unique business needs.
Solution Accelerator
We have ready to deploy pre-built solution:
Log Analytics, Customer 360 (Salesforce + AWS Athena), Sales Intelligence (powered by Tableau CRM)
Z-Series Product Offerings
Product Intelligence
- Productivity Tools: Streamline tasks with AI-powered email drafting, agenda suggestions, and data summarization.
- Conversational Interface: Access Salesforce data in plain English for improved usability.
- Research: Gain valuable insights into key accounts, industries, and decision-makers.
- Product Intelligence: Empower salespeople with AI-driven, in-depth product knowledge
Revenue Intelligence
- Intelligence: –Data mart of leading, lagging sales metrics – Personalized alerts, insights, benchmarks – Natural language for quick comprehension
- Collaboration: Private, shared and public groups – Enhanced coaching and communication – Faster access to insights and actions
- Salesforce Embedded: No additional login needed – Embedded best practices and security – Faster interactions and experience
Performance Intelligence
- Proactively scans critical user journeys in Sales Cloud, Service Cloud, Industry Cloud, and Experience Cloud for key performance KPIs related to all your customizations.
- Utilizes Apex, SOQL, LWC, Aura, Event Monitoring Logs to gather comprehensive data.
- Generates actionable insights empowering your IT Organization to proactively enhance customer experience.
Prebuilt Data Solution
Industries Customer 360
- Prebuilt metrics that provides a comprehensive 360-degree view of your customers aggregated across all digital channels, aimed at driving efficiencies in Sales and Service.
- Industry specific metrics Financial Services, Communications, Media, Telecom, Healthcare, and Life Sciences
Marketing
- Repository of prebuilt marketing metrics
- Single Customer View by merging data for personalized interactions.
- Real time data procesisng to drive Real Time Personalziation
- Segmentation and Targeting across multiple engagement channels
- Compliance and Security
Streaming Data Analytics
- Real-time insights from continuous data processing.
- Event-based triggers for proactive actions.
- Design system for handling large volumes of data.
- Integrate with AI/ML for real-time predictions.
- Data visualization for easy interpretation.
- Industry speciality – IoT, Finance, Cybersecurity, and Healthcare.
Artifical Intelligence
- Provides a collection of pre-trained models and algorithms for tasks like computer vision, text analytics, predictive analytics, fraud detection, and personalized recommendations, accessible through Amazon Web Services.
- B2C propensity scores, insights, and predictions.
- B2B lead prediction and account scoring.
- Customer churn and conversion predictions at the individual level with explanations.
Data Lake
- Domain Data: Industry-specific data crucial for analysis and decision-making.
- Data Modelling: Structuring data to represent entities, relationships, and processes.
- Data Backup & Archive: Protecting data with copies for recovery and long-term retention.
- Expertise in building Data Lake on AWS , Snowflake, Salesforce Data Cloud & Databricks
Salesforce Accelerator
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Application Architecture
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Integration Architecture
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Data Strategy
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Identity & Security
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Environment Strategy
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Scale & Performance
Application Architecture
- Data Model Design: Structuring custom objects, fields, and relationships for effective data management.
- Business Logic: Defining rules, validations, workflows, and automation to meet business needs.
- User Interface Design: Creating intuitive interfaces using Salesforce Lightning and Visualforce.
- Security: Implementing measures to protect data, control access, and ensure compliance.
- Customization and Extensibility: Tailoring solutions through Apex and Lightning Web Components.
Integration Architecture
- Integration Strategy: Aligning integration with business goals, understanding system architecture and data flow.
- API Integration: Utilizing Salesforce APIs for connectivity with external systems.
- Middleware and ETL: Leveraging platforms like MuleSoft or Informatica for complex integrations.
- Data Mapping: Ensuring data integrity by mapping fields between Salesforce objects and external systems.
- Real-time and Batch Integration: Implementing immediate and scheduled data exchange processes.
- Message Queues: Designing message queues and subscriptions for asynchronous communication.
- Security: Implementing secure integration practices, complying with data protection regulations.
- Monitoring: Setting up tools, logs, and dashboards to track performance and troubleshoot issues.
Data Strategy
- Data Governance: Policies and standards for data quality, security, and compliance.
- Data Architecture: Scalable design aligned with business requirements.
- Data Integration: Seamless data exchange with external systems.
- Data Migration: Execution of strategies for accurate transitions.
- Data Quality Management: Ensuring high-quality data through cleansing and enrichment.
- Data Analytics: Utilizing Salesforce tools for insights and decision-making.
- Data Privacy: Protecting data with privacy measures and access controls.
- Data Retention: Managing data lifecycle and storage through policies and archival strategies.
- Data Strategy: Aligning with business goals for growth and efficiency.
Identity & Security
- Identity Management: Controlling user access based on roles and responsibilities, including authentication, SSO, MFA, and identity federation.
- Access Controls: Implementing mechanisms like RBAC, permission sets, and security rules to enforce data security policies and limit data access.
- Authentication Methods: Configuring secure and seamless user login experiences using various authentication methods.
- User Provisioning: Automating user lifecycle management processes for efficient onboarding and offboarding.
- Identity Verification: Verifying user identities to prevent unauthorized access and enhance security.
- Data Encryption: Protecting sensitive data at rest and in transit using encryption techniques.
- Data Masking: Obfuscating sensitive information to protect data privacy while maintaining usability.
- Key Management: Encryption key management for secure data encryption and decryption.
- Compliance and Auditing: Ensuring regulatory compliance, conducting audits, and enhancing security posture.
Environment Strategy
- Environment Types: Define and identify Salesforce environments, including Sandbox, Scratch, and Production environments.
- Development Environment: Set up a dedicated environment for building and customizing Salesforce applications.
- Testing Environment: Establish separate environments for thorough testing of changes before deployment.
- Staging Environment: Create a production-like environment for final testing and validation.
- Production Environment: Manage and monitor the live environment where end users interact with the application.
- Data Management: Develop strategies for managing data across environments, ensuring compliance and data security.
- Governance and Access Control: Implement policies, controls, and best practices for secure and efficient environment management.
- Environment Synchronization: Ensure consistency and integrity using tools for metadata, code, and data synchronization.
- Backup and Recovery: Establish backup, disaster recovery, and data retention strategies.
- Environment Optimization: Optimize environments for performance, scalability, and cost-effectiveness.
Scale & Performance
- Scalability: Plan for growth by considering platform limits, data partitioning, and concurrent users.
- Performance Monitoring: Track KPIs and optimize using monitoring tools.
- Code Optimization: Enhance efficiency with best practices in Apex, SOQL, and workflows.
- Data Model: Improve performance through efficient design, indexing, and partitioning.
- Caching: Implement caching mechanisms to reduce server round-trips.
- API Optimization: Minimize latency and improve integration performance.
- Governor Limits: Adhere to Salesforce limits and optimize code.
- UI Optimization: Enhance user experience with efficient UI design.
- Batch Processing: Utilize asynchronous processing for improved responsiveness.
- Load Testing: Identify bottlenecks, simulate heavy loads, and optimize for peak performance.
Certification
As a Salesforce Certified Technical Architect, our Team can leverage extensive expertise across various development platforms to evaluate customer needs and design robust, high-performance solutions that optimize the capabilities of the Salesforce platform while ensuring security.
As Salesforce Data Cloud consulting, our consultants excel in implementing and advising on enterprise data platforms while engaging directly with customers.
Our Salesforce Sales Cloud Consultants are experienced in implementing Sales Cloud solutions in customer-facing roles, focusing on creating maintainable, scalable solutions that drive long-term customer success.
Our Salesforce Service Cloud Consultants are experienced in implementing Service Cloud solutions in customer-facing roles, specializing in designing and implementing solutions that align with customer business needs, are scalable and maintainable, and drive long-term customer success.
Salesforce Platform Developer II (PDII) can develop complex business logic and interfaces in Apex, LWC & Aura
Our Salesforce Marketing Cloud consutlants excel in implementing the Marketing Cloud Solution
Technology Stack
Our Clients
Our Leadership Team
Manmohan Jain
Chief Executive Officer
Mahanthi Gangadhar
Chief Technology Officer
Advisory Team
Robert Pickeral
Certified Technical Architect | Vice President at Salesforce.com
Matt Meyers
Certified Technical Architect | Managing partner at Adaptus LLC
Narayana Rao Sripada
Founder/Director at Salcit Technologies
Khushboo Gupta
Experienced Public Sector Leader
Recently Published Insights
How Companies Use Salesforce Services
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